Why does it take so long to get my stuff?

Are you sitting in your new home this very moment and wondering where all your stuff is? Did the moving company give you a delivery window miss that window? In this article, we’re going to explain everything you need to know about how long it takes for movers to deliver and why it’s taking so long.

The land area of the entire United States is 3,531,905 square miles of coverage, every town, every village, every city, every condo, every place you can imagine, we cover that and there are no real set runs, goods are shotgunned out, you could have someone moving from Portland OR to Florida for whatever reason and we have to do that and to put another layer on this 88 % of all of our business is done in three or four months in the summertime, so you have a massive amount of people moving across a mammoth territory.

The Uber mentality and the Amazon delivery service may people forget that we are moving grand pianos, hot tubs, we are moving anything that you can find in a consumer’s home, such as crystal, very fragile items, creating furniture, things than any normal freight company won’t even go near, Movers do it. On top of that, we are challenged with our electronic logs, which the government has imposed for safety reasons.

We are dropping off and picking up people constantly and that is where the Central Dispatch comes into play, so the transit times are set up to a lot for picking people up and dropping people off and getting to your destination, as I said it is a shotgun service, there are kind of set routes but basically we are going from any place to anywhere and wherever an individual may wish to go.

Driver fatigue is the number one cause of accidents in the trucking industry, they are just too tired and are pushing themselves too far. Everyone has to run on what is called electronic logs now, so there is an actual computer and all the trucks that measure the actual time service hours, times that the individual is actually driving the truck and it will indicate when they cannot go any further by law, at risk of up to, $11,000, shutting down the truck and affecting your driving record.

Coupled with a massive amount of territory we are covering, we are also restricted by a law that we can only drive so far so many hours in a day, this all combines to go against Uber mentality: “Why can’t my stuff get there, I could drive there in two days, why is it taking five days?”.

The fact of the matter is that not only are we picking up and dropping off other people, we are also restricted by the time the drivers are allowed to be at the wheel driving. so we appreciate that every snowflake is special, but we’ve got a big driveway to shovel and these transit time guides just setting the stage for transferees or for consumers, these transit time guides are in place for safety reason and to manage mammoth amounts of territory in a logical kind of way, so they are there for a reason, it might be a little frustrating if we miss the transit time guide we pay reasonable out-of-pocket expenses, so as long as people know going in that, there is an allotment of time for these logistical reasons.

How the Moving Process Works

Real Movers and Storage

Throughout our 10 years in business, Real Movers and Storage have developed a finely tuned process for expertly tackling moves small and large, local or long distance, with any level of complexity. Our combination of training, moving services, technology, and professional employees creates a pleasant, stress-free moving experience. Here’s how it works:

Step 1 – First Contact:

When you decide to reach out to Real Movers, you will speak live to a highly trained salesperson who has knowledge about the entire moving process. They will give you a straightforward, accurate estimate. 

Step 2 – Technology:

Of course, Real Movers takes full advantage of available technology to make your pre-move process efficient and accurate. Our customer inventory system and moving cost estimation tools are top notch, enabling us to focus on your personalized moving needs. Our technology allows us to make sure we respond to every inquiry quickly, whether from online requests, calls, or emails. 

Step 3 – Before Your Move:

At Real Movers, we have a special team of employees called move coordinators who are 100% dedicated to the careful planning of your move. No matter how complex or simple your move may seem, we will help you prepare by offering free delivery of packing materials, including boxes, advice on packing and streamlining your inventory, and we’ll explain every step so you know exactly what to expect. You will have your move coordinator’s direct phone number and email address, and we promise to call you in the days preceding your move for any last questions.

Step 4 – Moving Day:

On your moving day, you will be greeted by on-time, friendly, professional movers ready to work. Led by an experienced crew chief, our movers are carefully screened and given the knowledge and tools to get the job done right – and fast. 

Step 5 – After The Move:

Even after the bill is signed and your crew has departed your new home, you are never on your own when it comes to questions you may have or extra help you may need. Call Gentle Giant’s quality control team directly if you have any concerns about your move, or call your move coordinator to arrange for additional services, such as packing and unpacking. Most importantly, we want to know how everything went, so share your experience, so we can ensure you are not only satisfied, but delighted enough to become a customer for life, and hopefully tell your friends and family about us, too!

Here are a few possible additional and accessorials charges to look for on your Bill of Lading when moving long distances.

  • Advanced Charges: These are any third-party services that a moving company will pay for in advance, then bill the consumer after the job is complete. For example, if a mover has to hire a special rigging company to move something large, the moving company will pay for that service and add that to the bill for the customer.
  • Packing Services: When moving long-distance, it’s common to have the moving company pack your fragile items for you. Since the items are traveling a far distance it’s in the consumer’s best interest to have a professional company to pack for you to reduce possible damage.
  • Packing Materials: Any packing materials the movers use like boxes, tape, and packing paper, the mover will charge the customer.
  • Long Carries: This is if you have a very long hallway in your apartment building or home if the moving truck can’t get close to the front door.
  • Stair Charges: Since carrying items up and down the stairs takes extra time, they will likely bill for stair charges.
  • Elevator Charges: Using an elevator to go up and down with furniture will also take a bit longer than if the destination is ground-floor, so it will cost more.

Shuttle Services: Shuttle services are if you have a long driveway or a situation where the moving truck can’t get close to the front door, but another smaller truck can. The furniture would be shuttled from the moving truck to the front door of the home.

Parking Permits: If the moving company needs parking permits for the moving truck at the origin or destination, those permit costs are usually paid by the customer.


Most people who are moving with families require some assistance with a long-distance move. Moving can be a stressful time and it can be challenging to get all of your belongings from one state to another. Therefore, it is in your best interest to hire professionals who can help make the transition as smooth as possible. Real Movers has been a trusted moving company for over 10 years and they are equipped to handle long-distance moves from state to state. Real Movers is prepared to assist you every step of the way so you can start enjoying your new life in Texas right away.


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With Real Movers, moving is simple — Whether you are moving across the country or just across state lines, we put our customers first. By integrating the latest moving technology with personalized customer service, you can expect white-glove moving services other moving companies can’t match. When you choose Real Movers as your moving company, you will enjoy a seamless and unforgettable moving experience.

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Henry Blok
Henry Blok
As a Moving Advisor for our client base, I am in charge of helping with logistics and moving counseling at realmovers.org