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Terms of Services

Thank you for choosing REAL MOVERS AND STORAGE. We are happy to provide you, the Customer, this estimate based on the list of items and services you requested at the time this estimate was prepared. This BINDING estimate is based upon the specific items to be moved and services ordered as listed on the estimate. Your estimated price is guaranteed not to change unless you order additional services, add additional items to be moved, or additional weight to be moved which are not specifically listed on the estimate. Please carefully review this estimate for accuracy. If you make any changes to the list of services ordered or the items to be moved, you must notify the estimator prior to your move date so an updated estimate can be issued to you and last-minute price changes can be avoided. Accuracy of your estimate is wholly dependent upon the completeness of the specific items you inform the estimator that you are moving. Be advised that any changes to your order will result in a change to your estimated price. For example, if you add additional items to be moved or order additional services at the last minute your price will increase accordingly. In order to avoid last minute price changes, we urge you to notify your salesperson if you wish to make any changes to the services ordered and the number of items to be moved. If on the date of the move you order last-minute services or tender additional items to be moved the mover will issue you a new updated written estimate reflecting the change to the total estimated price. In such a case, a revised written visual estimate must be approved by you and signed prior to any services being performed. The Estimated Transportation Cost is BINDING based on the total Cu. Ft. (Volume Amount) provided by the customer prior to the move date. This document is an estimate only and not a contract. Packing labor and materials are not included unless specifically itemized on the estimate. Customer Responsibility is to make sure that all boxes and fragile items are packed, boxed up, and ready for pick-up unless noted differently on this Binding Estimate Cost for Service. This estimate covers only the articles and services specifically listed.

The Above Binding Estimate Cost for Service Includes:

  • Tolls, Gas, Mileage, and Taxes.
  • Detailed Itemized Inventory List on Move Date.
  • Special Moving Blankets to Wrap and Protect Your Non – Fragile Items.
  • Basic Disassembling and Assembling of Basic Furniture (if needed).
  • Full Standard Valuation Protection at the rate of 0.60 per pound per article.
  • One Month of Storage (Must be mentioned and included in estimate PRIOR to booking).

This Is A Full Professional Service Move!!!

Please note that the inventory items listed below are not guaranteed volume (cubic feet) accuracy unless an onsite visual estimate was performed. The inventory provided by you on this Binding Estimate Cost for Service only used as a tool for the carrier to generate your total cubic feet (Volume Amount). Any additional cubic feet will be (at full tariff rate $5  or any additional services added on move-out day will result in an additional cost based on the terms the Binding Estimate Cost for Service (once booked) and our company’s full Tariff. This estimate includes labor, loading, unloading, and basic valuation – this estimate is not a contract for services or guarantee of any kind. All items being shipped must be properly packed or they will not be moved.

Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for – REAL MOVERS AND STORAGE. (sometimes referred to as “Carrier”) to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include:

  • First flight of stairs is included, Each additional flight of stairs $70.00 (12 steps = 1 flight) building exterior only
  • Long carry: FREE  of charge at pick up
  • Long carry: deliveries only the first 75 ft is free , each 75 ft after is  $70.00
  • Shuttle service:Will be $1 per cu.ft.
  • Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal; loading of bulky items (such as a motorcycle).
  • Packing labor and supplies such as boxes, bubble wrap, etc.
  • Free Storage for up to 30 days. Then charges may accrue on a daily basis.

Company Terms & Conditions

Please read the following requirements & regulations to ensure a smooth and worry free move.

RESCHEDULE / CANCEL OF SERVICE: Rescheduling /Cancellation of your move date must be submitted in writing by the customer to fax number: 888-747-0710 or scanned by email to: sales@realmovers.org at least three (3) business days prior to service date, in order to avoid a Non Refundable Deposit Or rescheduling fee of $300.00. Cancellations of services less than 3 days before the move will result in a forfeiture of the deposit, and is not refundable. The deposit can be used toward a future move within six months of your original move date.

All cancellations for services made by customer less than three (3) business days prior to service date (including onsite service cancellation made by customer) do to unforeseen circumstances, or any additional services added to the account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer is fully responsible and will be charged the entire total Estimate Cost For Service given prior to service date.
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TERMS OF PAYMENTS: Upon booking -a 15% deposit, plus booking/origin fee, is required to be paid in the form of Visa, MasterCard, Amex, or Discover card. This is a temporary form of payment intended only to reserve your place on our schedule. Upon arrival at your pick-up location, the charged amount may be refunded to the card, and the amount will be added back into the balance of your agreement. Prior to picking up 70% of the balance is due in the form of money order, certified check, check by phone, wire transfer. At delivery, the balance is due prior to unloading in the form of Post Office Money Order only. REAL MOVERS AND STORAGE  reserves the right to collect up to 80% of the balance due prior to the goods leaving the origin state. Subject to federal law, payment in FULL of all charges is required before delivery and prior to unloading – Subject to the 110% law, if applicable.

PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service (via “Your Estimate Cost For Service No.” email). For health and sanitary reasons all mattress’, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Packing supplies are not included in the transportation cost and will be charged if required. Elaborate furniture items that need to be disassembled and/or reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included on the estimate. Disconnecting and reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.

Use great care when packing boxes. Try to avoid box crumbling by checking out youtube videos on how to efficiently pack to avoid extra unused space.

ABBREVIATIONS and DEFINITIONS: Carrier: the moving company. Shipper: the consumer hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.

CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.

PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or the local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.

FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of the move. Furniture with full drawers will not be transported due to the high risk of damage to the actual furniture, premises walls, and floors.

UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.

LIABILITY: – REAL MOVERS AND STORAGE. provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by – REAL MOVERS AND STORAGE. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), – REAL MOVERS AND STORAGE. cannot control whether proper packing methods are used by the shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. – REAL MOVERS AND STORAGE. has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and – REAL MOVERS AND STORAGE. is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, banknotes, any financial instruments, hazardous materials, liquids. PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as “1st available for delivery” is the first date of the delivery window and not the promised delivery date. – REAL MOVERS AND STORAGE. the estimated delivery period is up to thirty business days from the date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third, or fourth shifts). Note:– REAL MOVERS AND STORAGE. will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.

AVERAGE LONG DISTANCE DELIVERY TIME LINES.

Destination*Estimated Delivery TimeLegally allowed up to
0-500 Miles2-7 days30 business days
501-1000 Miles2-10 days30 business days
1001-1500 Miles2-14 days30 business days
1501-3300 Miles2-21 days30 business days

* This delivery schedule is NOT A GUARANTEE. 

** Delivery schedule begins from the FIRST DATE you will be ready to accept your shipment. All estimated time of arrivals is subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems, or unexpected delays with prior deliveries scheduled before you. 

**We will not discount any account due to any delays listed above.

REVISED WRITTEN ESTIMATE: If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; – REAL MOVERS AND STORAGE. may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30-day deferment. Or (2) – REAL MOVERS AND STORAGE. and the shipper may execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB, this rescission document, and a new estimate is given prior to loading will serve as the only active estimate for which charges will be calculated.

AGREED MANDATORY CHOICE OF LAW, VENUE, AND JURISDICTION. If a lawsuit becomes necessary to resolve any dispute between – REAL MOVERS AND STORAGE. and shipper said suit shall and must only be brought in circuit or county court in and for Broward County, Florida. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Broward County, Florida, and hereby waive the right to be served within the State of Florida.

AGENTS: – REAL MOVERS AND STORAGE. may use agents/independent sub-contractors on all orders. Additionally, unless you purchased an “exclusive use of the vehicle” option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments. LEGAL PROCESS NOTICE TO ALL CLAIMS: – REAL MOVERS AND STORAGE. shall not be liable for the loss or damage of the goods unless the claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to – REAL MOVERS AND STORAGE. must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. The shipper or agent has full authority to order services and enter into the agreement.

SUMMARY OF NEUTRAL DISPUTE SETTLEMENT PROGRAM: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between – REAL MOVERS AND STORAGE. and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make a decision as to the merits of each side’s case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator’s discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or “Claimant” must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant’s arbitration brief and supporting documents, the responding party or “Respondent” will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator’s discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrator’s decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with the arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at the phone number in front of this form for ADR processing forms.

SHIPMENT VALUATION AND COVERAGE: – REAL MOVERS AND STORAGE. Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed, or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed, or damaged article multiplied by $0.60 cents per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional costs at the customer’s request (cannot be purchased after the move has begun). See “Full Value Protection Amount of Liability” above.

Notice of Maximum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. The maximum amount demanded at the time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if the customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.

VERY IMPORTANT – IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE:

1. The mover may provide you with a revised estimate

2. DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate

3. If you have not signed the mover’s revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.

This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory’s estimated weight/volume has not changed and if you do not require additional services. If your inventory’s estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.
 

CLAIM FILING PROCEDURE: As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t receive prior, during, or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

To do so, please contact our Claims and customer retention Processing Company at contact@onthewaymovingandstorage.com NOTE: In the event, you are not satisfied when a resolution is made to your claim/complaint against the company, ONLY THEN you may contact any state, city, government, insurance, and consumer group such as the BBB, public, media organization, internet website or credit card agency.

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